Incasino Privacy Policy — How Your Data is Stored

Incasino collects certain information to ensure quality service and maintain security. Below is a full breakdown of what data is collected, when, and how.

Remember, incasino will never ask for your password or payment PIN by phone or email. If you receive any such communication, treat it as a potential fraud attempt.

Every piece of information collected at incasino has a specific purpose. No data is stored without a reason.

• Identity Verification: Verifying that you are who you say you are — to prevent fraud and underage access.
• Account Management: To correctly process logins, payments, and withdrawals.
• Security: To detect unusual logins or suspicious activity and keep your account secure.
• Legal Obligations: To comply with Anti-Money Laundering (AML) requirements and the conditions of our gaming licence.
• Service Improvement: To understand which games are most popular and where issues arise, so we can improve the platform.
• Customer Support: Relevant information is needed to provide you with the right resolution to your issue.
• Promotional Communications: With your consent, to keep you informed about bonuses and offers. You can unsubscribe at any time.

Incasino does not sell your data. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment Processors: Only the information necessary to process transactions with providers such as bKash, Nagad, and Rocket.
• KYC Providers: Identity documents only, shared solely with trusted third parties for identity verification purposes.
• Game Providers: Session data required to run games — not personal identity information.
• Legal Authorities: As required by court order or lawful demand from a regulatory authority.
• Anti-Fraud Organizations: For fraud detection and prevention.

In each of the above cases, only the minimum necessary data is shared — never your full profile. Data protection agreements are in place with all third-party partners.

Incasino uses internationally recognised technology and practices to keep your data secure.

• Encryption: All data is encrypted with 256-bit AES, both at rest and in transit.
• Firewall: Multi-layer firewalls are in place to prevent unauthorized access.
• Access Controls: Only authorized personnel may access specific data, and only when necessary.
• Security Audits: Penetration testing by independent security experts every 6 months.

How long is data retained?

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for up to 7 years due to legal obligations.
• Closed account data: retained for up to 3 years after closure, then permanently deleted.
• Marketing preferences: removed immediately upon opt-out.

Incasino uses cookies to keep the site running properly and to improve your experience. The table below outlines which cookies are essential and which are optional.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may prevent you from logging in.

Incasino gives you full control over your personal data. You may exercise any of the rights below at any time.

To exercise any of these rights, email support@incasino.app. incasino will respond within 30 business days.

Incasino strictly prohibits access by anyone under the age of 18. This is not only a legal obligation — it is our ethical responsibility.

• Date of birth is verified at the time of registration.
• If there is any doubt, a National ID or other proof of age document may be requested.
• If a user is confirmed to be under 18, their account will be closed and funds returned.
• Incasino does not knowingly collect any personal information from minors.

This privacy policy may be updated as our business grows and regulations change. When changes occur, incasino follows these procedures:

• You will be notified at your registered email address if significant changes are made.
• The date of any change will always be visible at the top of this page.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the changes.
• If you object to this policy, you have the option to close your account and leave at any time.

For any privacy-related questions, complaints, or requests, please contact our Data Protection Team directly.